You are currently browsing the monthly archive for April, 2007.
I just posted my best photos from the concerts on flickr so click the link in the sidebar to check them out! I also have a LOT of video clips but they are all very wobbly and the sound isn’t so good- it’s hard to get a good video in a massive mob of rabid rock fans!
Overall I had a great week, very busy and tiring but tons of fun. Keane was amazing, definitely my favorite act!!
American Airlines is proud to announce the renewal of its most recent customer service policy.
”‘Making Customers Cry’ is a true innovation in our eyes. The runaway success we have experienced from all staff members has been astonishing,” says Cindy Ralf, a ticketing agent in Newark, New Jersey.
Indeed, ‘Making Customers Cry’ has been one of the most consistently applied customer service strategies American Airlines has ever adopted. From the flight attendants, to the gate representatives, to the ticketing agents, to the call centers, it seems like everyone at American is on board with this exciting new strategy, and most seem to relish putting it to use.
